COSTS
ITALY:
For Italy and San Marino, shipping costs are €6 with standard service (delivery in 48-72h), and €25 with express service (delivery in 24h). If the threshold of €59 of purchased products is reached, shipping is always free with standard service.
EC & non-EC:
For Countries other than Italy and San Marino, shipments are handled with DHL or UPS courier.
The shipping costs for standard service are listed below:
*shipping is free for orders over €99
For express service there is a surcharge of 2€ for EC Countries and 3€ for non-EC Countries
DELIVERY TIME
Orders are taken Monday to Friday and are processed within one working day after receipt of payment.
We make every effort to ensure that the goods reach their destination as quickly as possible. Shipments are all made by traceable couriers. On the day of shipment you will be sent an email with the tracking code to follow your parcel. You will receive notification of any change in the status of your shipment (dispatched, in transit, delivered). On the day of scheduled delivery you will receive an email to notify you of the delivery.
STANDARD SERVICE:
- Italy: We work with SDA, TNT or FedEx couriers which deliver the order in 2-4 working days, barring unforeseen circumstances, throughout Italy and San Marino, with the exception of the Islands and remote areas. For these territories, delivery times can be up to 5-6 working days.
- EC and non-EC: For areas other than Italy and San Marino, delivery times may vary depending on the Country of destination.
EXPRESS SERVICE:
- Italy: The goods are delivered by UPS within 1 working day from order processing, barring unforeseen circumstances, throughout Italy and San Marino.
- EC and non-EC: For areas other than Italy and San Marino, delivery times may vary depending on the Country of destination.
These delivery times are to be considered approximate or average, they may be subject to change in exceptional cases or events.
In order for the delivery to go smoothly, please:
- state your surname and first name precisely, or the name on the doorbell
- indicate the exact house number (including extension if necessary) and the correct postcode